Inquiries

We handle the following inquiries regarding our online shop:

①If you wish to purchase in bulk or cannot select the desired quantity on the product page… Please provide the product name (item number) and the quantity you wish to purchase.

②Requests for product listings… Please provide the product name (item number) and the quantity you wish to purchase.

③Requests for order cancellation… Please provide your order number (KU○○○○).
*For cancellation conditions, please refer to "[About Cancellation]" on this page.

④About issuing receipts
The delivery note (INVOICE) includes payment settlement information (paid) and serves as a document confirming that we have received payment, so we do not issue separate "receipts."
For details, please refer to "[Invoice System Support]" on this page.

⑤Opinions and inquiries regarding the Kuretake Official Online Shop

We have received inquiries from customers using mobile carrier emails (@docomo.ne.jp, etc.) stating that they are not receiving "order confirmation emails" or "shipping notification emails."

If you are affected, please refer to this page and provide us with "①Your Name," "②Your currently registered email address," and "③Another email address" via the inquiry form.

For other inquiries such as "Product inquiries," "Comments or requests," and "Requests for new business with wholesalers," please contact us via the Kuretake Official Website.
Click here for the Kuretake Official Website [Inquiry Form]

Please note that there are no reception desks available if you visit our head office, factories, or affiliated companies directly. Thank you for your understanding.