[Frequently Asked Questions] About Products

◆I want to buy a Kuretake product that is not listed on the website.

Please contact our inquiry desk with the product name and, if possible, the product number. We will contact you if it can be listed.

 

◆I want to buy a large quantity of a product, but it shows as out of stock.

 If you wish to place a bulk order, please contact our inquiry desk.
We will inform you of the details if arrangements can be made.

 

◆I would like to know when out-of-stock items will be restocked.

Please contact our inquiry desk with the product name and, if possible, the product number. If there is a scheduled arrival date, we will inform you.
*Some products may not be available due to discontinuation.
Thank you for your understanding.

 

◆Can I request gift wrapping?

Gift wrapping is only available for products that are marked with "Gift wrapping available" on the product page (e.g., products in a box, such as brush pens).
If you would like gift wrapping, please write it in the remarks column in the cart when placing your order.